Cameron Meets Facebook’s Zuckerberg at Number 10

21 06 2010

Downing Street If  more proof were needed of the growing power of social networks it came with the news that the new UK prime minister David Cameron met this morning with Facebook head honcho Mark Zuckerberg at 10 Downing Street.

Joining the two fresh-faced power brokers was the Secretary of State for Culture, Olympics, Media and Sport, Jeremy Hunt, who used Twitter at 11.28am to announce the meeting had just taken place “Just met Mark Zuckerberg, Founder of Facebook. Really smart guy with some good ideas on improvement digital engagement in policy making.”

According to the BBC’s Rory Cellan Jones “the Cameron/Zuckerberg summit was about how government can use the internet more to engage with the public”.

This is the first time that a British prime minister has met with a social network supremo and he did so before he has had face to face talks with many of the world’s major political leaders.





CIPR Digital Impact Conference – 24 May

17 05 2010

There is a great digital PR conference lined up at the CIPR in London next week which I’m thrilled to be taking part in.   It takes place next Monday 24th May at the CIPR HQ in Russell Square, WC1.

Understanding and using digital channels should be part of what all of in public relations do, every day.  This one-day conference provides an opportunity to discuss ideas, hear the thoughts of some of the industry’s leading practitioners in digital PR and will show practical examples of how companies have successfully embraced social media.

The eminent list of speakers is as follows:

Paul Armstrong – Director of Social Media, Kindred

Drew Benvie – Managing Director, 33 Digital

Daljit Bhurji – Managing Director, Diffusion

Amanda Brown – Head of PR, First Direct

Rob Brown – Managing Director, Staniforth

Steve Earl – Managing Director, Speed Communications

Russell Goldsmith – Digital Media Director, markettiers4dc

Katy Howell – Managing Director, Immediate Future

Marshall Manson – Director of Digital Strategy, Edelman

Kieron Matthews – Director of Marketing, Internet Advertising, Bureau

Julio Romo – Communications and Social Media Consultant, twofourseven

Philip Sheldrake – Chartered Engineer, Founder and Partner of Influence Crowd.

There are still a few places so if you think you might be interested don’t hesitate and book now.





ManageTwitter is Dead Long Live ManageFlitter

5 05 2010

Last week I posted about the threatened demise of the best application for managing twitter follow lists, the excellent ManageTwitter.  Well after a cease and desist order it has gone…sort of.  A search for Manage Twitter will bring up a remarkably similar site called ManageFlitter, brought to you by the makers of ManageTwitter.  Apparently one of the things that the masters of the microblog didn’t like was the infringement of their trade mark.

A few other things are different too.  There is no longer a tab that allows you to bulk unfollow users whose accounts may be dormant or who don’t follow you back.  This can still be done but you have to select individual check boxes or drag and select multiple icons.   The application isn’t quite as versatile as it used to be but hopefully the changes will have satisfied the head honchos in San Francisco as this is the most useful tool around for managing your account without spending hours checking the activity of individual followers.





Will Manage Twitter Get a Reprieve?

30 04 2010

For the last few weeks I have been using a great application called ‘ManageTwitter’ to do exactly that for my multiple accounts.  Described by TechCrunch as a ”must-use” it is one of the most practical twitter apps available.

ManageTwitter allows you to manage your Twitter followers in a variety of ways. It informs you os all the Twitter users you follow that aren’t following you back, those that have been inactive for over a month and those that are very talkative or very quiet.  You can then unfollow these groups of users individually or in bulk and that is the issue – twitter does not approve of bulk unfollow and as of last Friday a message appeared on the ManageTwitter home page indicating that it was to close in a week because it was breaking the microblogging site’s terms of service.  Today a different message appeared:

Save ManageTwitter Thank you for all your support! We are currently in negotiations with twitter regarding the future of ManageTwitter.  Updates will be posted to our blog.

This is a genuinely useful site that doesn’t encourage or facilitate spamming.  It just might get a reprieve but doubtless with modifications to its current functionality.





The Fall of Bebo and The Real Value of Social Networks

7 04 2010

Just two years after being bought for £417 million ($850m), the former social network of choice for the pre-teens, Bebo is to be sold off or closed down.

To put that in context the value of the site in just five years went from zero to not far short of a billion dollars back to zero (if no buyer is found).  The reason is simple.  The pre-teens grew up and went to Facebook and the generation that followed, like the 12 year readers of Just Seventeen magazine desperate to play with the bigger kids, have gone straight to Facebook (even if that means telling a porkie pie about their d.o.b. when they set up to their accounts).  In February Facebook had 462.7 million unique users and Bebo had just 12.8 million.   “AOL is not in a position at this time to further fund and support Bebo in pursuing a turnaround in social networking” a  memo sent by the parent company to Bebo staff this week explained.

Whilst Facebook becomes more entrenched as the No 1 social network what will this mean for MySpace and other legacy networks?    We also need to understand better where the real value lies if the life cycle of a network that once generating 60 million page views a day can be so short.

Bebo was set up in Michael and Xochi Birch in January 2005.  It could close as early as May this year.





Social Web Traps Be Careful Out There

22 03 2010

The social web has started to feel like a bloody dangerous place.  In the last few days there have been not one but two major PR disasters befalling household names.  The first was Nestle’s appallingly handled response to the Greenpeace Palm Oil campaign, and today the CashGordon debacle has left both Labour and the Tories with pre-election bruising.

The Nestle debacle was covered in detail by my colleague Jon Clements on PR Media Blog but to summarise; a naive confrontation on the company’s Facebook Fan Page led to a full-scale debate on-line about deforestation in Indonesia and whether the brand’s use of palm oil was endangering the Orang Utan.  It was a text-book case of  ill preparedness and it seemed to outsiders as if the office junior in the marketing department had been entrusted with the global brand image.  Whoever was looking after the Facebook page was unable to deal appropriately with criticism of the company and rather than defuse the situation the flames were fanned.   For many people it was the first time they had linked KitKats with deforestation and it remains to be seen how many people will take a break from Nestle products.

Today’s pratfall was the collapse of the Tory attack site Cash Gordon.  The site allowed web users to post unmoderated tweets with the #cashgordon hashtag.   Having the words “Cameron is a paedophile” on a Conservative web site was just one of the unimagined consequences. Things got worse when a security flaw allowed the site to be hacked redirecting visitors in turn to the Labour website, a rickroll and a variety of shock sites.   Twitter users were circulating the code online required for the hack before Tory HQ regained control and directed users back to the main party site.

Solutions are to be found in a mixture of digital know how good old-fashioned PR practise; plan and test assiduously in advance, rehearse Q&As, monitor and respond, escalate responsibility during a crisis and just becasue they are digital natives don’t let inexperienced people manage the fall out.





Social Media Experts. Real or Fake?

9 03 2010

I’m sick of hearing that ‘there is no such thing as a social media expert’.  I hear it a lot.

The latest protagonist was Bloom Media’s Alex Craven talking to The Drum magazine. To be fair to Alex he actually supports his argument by referring to the Wikipedia definition (you need 10,000 hours experience to be an expert – although it requires a citation).

What I dislike is that most people who proclaim the absence of social media expertise are doing so to show just how much they know about social media i.e establish their own expertise.  As an aside I’m conscious of the internal irony of this rant and I’ll try to avoid it becoming too meta.

The simple truth is that there are quite a number of genuine social media experts out there.  Chris Brogan is an expert on social media, Todd Defren is an expert on PR in the social space, as are David Meerman Scott and Brian Solis.  Journalist Aleks Krotoski has an encyclopaedic knowledge of social media.  With the upcoming UK election people like Mark Pack, Stuart Bruce and Iain Dale will be in demand for their expertise in politics and the social web.  Philip Sheldrake is an expert in social web analytics.  There are many more of you I know.

I have a slightly different view on the notion of ‘gurus’.  If you encounter anyone that describes *themselves* as a social media guru (or a guru in anything at all for that matter) I suggest you give them a very wide berth.





Breaking the Twitter 2000 Follow Limit

1 03 2010

New users may not be aware but established twitter users who follow large numbers of tweeters usually hit a wall when they attempt to add follow number 2001.

So, how do you get past the twitter follower limit of 2,000?  Well the only way to do it is to grow your own follower list. 

You don’t however have to have 2,000 followers; the magic number is in fact 1,819.  Twitter lets you follow the number of followers that you have plus 10%.  When you hit the figure of 1819 you are allowed to follow that number plus a further 182.  Your follower limit is now 2001 and you have broken through the barrier, just.

For every ten new followers you gain you can follow eleven new tweeters, and so on. Using that formula Ashton Kutcher would be allowed to follow over 5 million users, slightly more than the 320 currently on his radar.  So now you know.





Harriet Harman Twitter Spam Victim

25 02 2010

The twitter ‘phishing’ scam has claimed the Leader of the House of Commons as one of its latest victims.  Harriet Harman’s twitter account @HarrietHarman has been sending out spam direct messages to her network including Tory grandee and twitter newbie Alan Duncan MP.

Harman and her colleagues deemed the twitter scam scandal of sufficient importance to be raised in parliament.  On discovering that her account had been hacked Harman tweeted at lunchtime today;  “last tweet genuinely from me was about Commons reform. Now changed password. Janet Anderson MP protested twitter misuse in Commons today”. 

Alan Duncan who has only been using twitter for a couple of days on receiving the scam DM sent a text message to Ms Harman which alerted her to the hack.  He commented on-line that the Times and the BBC had both contacted him about the story.

Now that twitter is deemed sufficiently important to be discussed in the house will the election campaign begin to move on-line?





Twitter Spam Attacks Are Back

24 02 2010

The Spam attacks that began plaguing twitter users from the end of October last year are back.

Thousands of twitter users accounts are being hacked and in an almost identical scam to last year hackers are using the accounts to send direct messages using phases like “this you?” of with links to sites offering sexual enhancements.

Affected users are the victims of phishing where they have been tricked into giving out passwords to the hackers.  Social media guru Jeremiah Owyang has reported that he is seeing lots of these DMs today.

Effectively the DM function of twitter is being systematically killed off as inboxes are now polluted almost entirely with a combination of spam and auto-DMs thanking users for following.   Somehow twitter needs to get a grip.

Affected users should change the password on their account or go to the connections tab in your twitter settings page and ‘revoke access’ for applications that are listed, particularly any you don’t trust or recognise.








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