SXSW – Biz Stone: Content as a Means for Social Change

12 03 2012

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Biz Stone is back at SXSW for the first time since Twitter blew up there in 2007. In the first of a series of stories he tells is about the birth of Twitter. Twitter wasn’t conveived as a channel for serious communication, it was meant to be fun and social. In the prototype stage, one of the first things Evan Williams tweeted (before the real tweets began to flow) was “Sipping Pinot Noir after a massage in Napa valley”.

By 2007 there were about 5000 twitter users and they “were all the dorks that go to SXSW”. It gave them the “South-West bump” and after that there was seldom a major world event that didn’t feature Twitter. When Biz was called by a journalist and asked about his involvement in a student uprising in Moldova he had to look up Moldova to find out where it was.

The remaining stories cover creativity, being prepared to fail, illustrated with reference to Wim Wenders ‘Wings of Desire’ and the compound value of doing good. Whilst the stories that Biz tells are only loosely connected, they are linked by a theme that links the future of marketing and corporate success to philanthropy. Its his philosophy for business and he walks the talk. Twitter had a CSR person years before it had a sales person.





LinkedIn and the Meaning of Connections

6 03 2012

I’ve just passed the 500 mark on LinkedIn and it feels wrong.  Let me explain.  I can’t possible know 500 people.  I’m fascinated and largely persuaded by the work of  British anthropologist Robin Dunbar.

His theory known as ‘Dunbar’s number’ is a limit to the number of people with whom one can maintain stable relationships. That’s the sort where I know someone, they know me and we understand our relationship.  It is commonly held to be around 150. Dunbar says the ”limit is a direct function of relative neocortex size”.

So how did I get here, my LinkedIn group was a list of people who I knew well personally or more commonly had worked with as colleagues, client, supplier or partners in various projects. So what went wrong? Why don’t I really know all of the people who I purport on-line to be connected to?  Here is my list of ways in which I think it’s gone wrong.

  • I’ve been on LinkedIn for around five years. Some people I knew well then, I don’t know well any more.
  • In building up my initial contact list I was probably over enthusiastic about finding and adding people.
  • A desire not to offend. I wrote a note to someone a couple of years ago politely declining an invitation to connect as we had no previous connection.  I received a vitriolic reply.  I still decline these invitations but accept others where the connection is tenuous.
  • Confusion. I think many people have a different view to mine on the nature of LinkedIn and networking on-line in general.

It may not matter but my network is clearly, to me and anyone that looks in, now a loose one. LinkedIn doesn’t annotate my actual number of connections any more. I’m like many other people a 500+.

Is there something I should do differently? There probably is. I should regard my online network as the loose association that it is and concentrate more on my real world network.  Obvious when you think about it.





How Twitter Fuelled the Glitter Fake

21 01 2012

The fake Gary Glitter debacle only just failed to eclipse the weirdness of discovering in the very early hours of New Year’s day that Rupert Murdoch had joined Twitter.

Something happened between those two events that helped the OfficialGlitter account to appear to be really run by the shamed popstar and garner over 15,000 followers.  What happened was that  Twitter suspended official verification, which meant that there was no real way of knowing whether the account was real or not.   Actually twitter has turned verification into a money-making exercise, available only to advertisers and partners.

The Daily Mail, ITN and The Sun all added fuel to the fire with articles about the supposed social media comeback.  Column inches were even devoted to the announcement of a tour and new album.  This would surely not have happened if the official process was still in place.

If you search OfficialGlitter on twitter you’ll see that a huge amount of unnecessary upset was caused by the so-called social media experiment.  The idea that social networks fuel child abuse is arrant nonsense. Parents do need to be vigilant about who their kids associate with, on the wed as elsewhere but this isn’t about government regulation.  It was Gary Glitter’s infamy linked to the notion that it could actually be him that  created the problem here.

Twitter should bring back official verification.  #verifyback





Radio 4 and the Social Media Mainstream

27 09 2011

R4BBC Radio 4 used to be the natural home of the cultural conservatives, high court judges who hadn’t heard of Take That, those sorts of people.  Not any more.  Lately there has been a whole strand in the Archers that is about search engine optimisation and the promotion of Tom Archer’s sausages using digital PR.

Not content with that, the schedulers at the favourite channel of the UK establishment have lined up three short stories themed around Twitter.

The first in the series ‘Between the Tweets’ is broadcast today at 3.30pm.  A TV star’s reputation comes under fire when an anonymous woman accuses him on Twitter of having an affair with her.   ‘Reputation manager’ Bella is called in to deal with the situation.  The story was written by Jojo Moyes, author, journalist and a regular tweeter herself.





Did foam plate #hackgate attacker tweet his plan?

19 07 2011

Self styled comedian and UK Uncut supporter Jonnie Marbles (pictured here) was tweeting live from the culture media and sport select committee session immediately before the bizarre attack on Rupert Murdoch with a foam filled paper plate having enquired about the order of appearance he tweeted at 15.01 “I’m actually in this committee and can confirm: Murdoch is Mr. Burns.”

At 10 to 5 just seconds before the incident he tweeted; ”It is a far better thing that I do now than I have ever done before #splat”.  He hasn’t tweeted since.   I think that’s a bit suspect.





Murdoch and the News agenda

7 07 2011

The shock closure of the ‘News of the World’ might be seen as a major PR offensive designed to bring the debate on the phone hacking scandal to a close but it could well be an opportunity for Murdoch junior to kill several birds with a single stone.

Those that think that twitter is one of the birds in question would be guilty of an oversimplification.

The closure certainly seizes the news agenda at least for a time.  It changes the direction of the media storm and perhaps is intended to give Rebekah Brooks some breathing space but dig a little deeper and there’s another angle.

It was reported well before the latest storm broke that the were management mergers at the top of the Times and the Sunday Times but also at The Sun and the News of the World.  Rebekah Brooks was on record saying “We will take a comprehensive look at where there is common ground across our titles …where there is common ground we will find ways of implementing efficiencies to editorial systems and processes and, where appropriate, we will find ways of introducing seven day working.”

Tellingly the web addresses sunonsunday.co.uk and .com were both registered two days ago by a UK individual using the name Mediaspring and who opted to have their address omitted from the registration.  Would it be too cynical to imagine that Murdoch has used the situation to cut costs at Wapping and retain an integrated Sunday red top tabloid using the Sun brand?





Twitsophrenia – Split Personality Online

23 06 2011

Split Personality Cowboy and Indian CostumeIt began with a conversation in the Blackdog Ballroom with Dom Burch.  He is about to take a six month sabbatical from his role as Head of Corporate Communications at ASDA and he has a new twitter profile to mark the occasion.  I then saw on twitter that the BBC’s Laura Kuenssberg is moving to ITV and will therefore cease to be @BBCLauraK; re-emerging in the autumn as @ITVLauraK.

The border lines in social networks are commonly understood if sometimes blurry.  Facebook for friends and frivolity,  LinkedIn for work and Twitter…well for either, or a bit of both, or neither.  Twitter is nothing if not versatile but if you tie your twitter account to one aspect of your life, in this case your working life, then you may find yourself in need of multiple on-line personalities.   The other downside is that if your circumstances change you’ll lose the network of followers that you have lovingly built.

For journalists, their personal following online is becoming more and more important.  Speaking in Cannes this week Piers Morgan claimed that a single tweet added up to half a million viewers to an interview he conducted with Charlie Sheen on CNN.  The value of a personal online network is not solely the preserve of the press.   So I guess we have to decide.  We can have different accounts for the different aspects of our lives or we can have an account that reflects the varied aspects of who we are and what we do but isn’t tied to any of them.  The choice as they say, is yours.





Gaga Pips Bieber to the 10 Million Twitter Post

15 05 2011

Lady Gaga is the first entity to gain 10 million followers on Twitter.  Although teen idol Justin Bieber is gaining followers at a faster rate, 23,000 a day against Gaga’s measly 22,000, he still has around 300k to go before he crosses the line.

It’s only two years since the biggest account on twitter had just a million people hanging on to actor Ashton Kutcher’s ever 140 character missive. His @aplusk account narrowly beat CNN breaking news @cnnbrk.  Before that @BarackObama had been the number one account.  Gaga’s milestone confirms a number of observations:

  • On-line and off-line popularity are pretty much the same thing.
  • Twitter is a broadcast channel.  It is not the only thing it does but 10 million is pretty broad (even if they’re not all following every utterance).
  • Twitter is also a highly effective news feed – lots of traditional news media have large follower numbers. Create a list and you have a customisable news channnel.
  • Twitter is now firmly part of the celebrity PR portfolio.

@JustinBieber is gaining on @LadyGaga but her twitter account was the first to hit 10 million followers and at the current rate it may be several months before the teenage Canadian crooner captures the twitter topspot.





TweetDeck Launches V2 for iPhone

26 04 2011

Amidst all of the buzz around Twitter’s $50 million bid for Tweetdeck, a new app for the iPhone is launched today. To date the iPhone version has been something of a compromise; a big box solution squeezed into the narrower confines of a handheld device.

Version 2 is not an update; it’s more of a re-imagined mobile version of the uber popular (pun intended) twitter client.  It’s faster, better looking, has more features, is considerably more intuitive and it feels like it has been designed for the iPhone rather that simply engineered to fit.

Improved aspects of iPhone TweetDeck include more effective swiping between columns, better navigation and an add column flow button.  Using the “pinch” move on a column provide options to add new feeds into a column.   V2 is also OS4 compatible so as well as retina-quality graphics there is multi-tasking support.  Best of all it’s still free – for now at least.





Superinjunctions and the Social Web

21 04 2011

It began in earnest with Trafigura but the freedom to publish now means that the superinjuction, a form of gagging order in which the press is prohibited from reporting even the existence of the injunction, or any details of it, is now almost impossible to enforce.

In the case of Trafigura The Guardian reported that it had been prevented from covering remarks made in Parliament by a superinjunction from libel lawyers Carter Ruck.   The Guido Fawkes blog identified that the question related to the allegations of waste dumping in the Ivory Coast by oil trader Trafigura.  Alan Rusbridger, editor of The Guardian tweeted about it and Stephen Fry played a key role in spreading the story via twitter.

In recent weeks superinjunctions have been used by actors, TV presenters, bankers and footballers to prevent papers from revealing stories about their private lives.  A quick search for the word superinjuction on Twitter or using Google Realtime search and you will see the names of many of the alleged protagonists.   When I began my career in PR you needed to have good contact in a national newsroom to get the sort of information that never made it into print, now you just need a rudimentary knowledge of how to use a search engine.








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