Intermediate Twitter Tips

12 02 2009

Recently I posted some tips for people new to twitter. Although twitter is incredibly simple in concept there are some hints and tricks that might be useful for people who are ready to tear up their twitter L-plates.

Desktop & mobile applications - For many of us using twitter in the web browser is all we need but there are lots of other ways to access and post.  The best way to find out more about these is to click on the linked name at the end of a post, where it says from Tweetdeck or Twhirl.  There are many ways to tweet.

Favorites - If you want to save a tweet, so that you can refer to it later hover over it and click the star icon to the right.  It will add it to your Favorites(sic) menu.

Other People’s Favorites - The Favorite menu on other people’s profiles is clickable so if someone interests you, you can see what interests them.

Twitter Search – Twitter has its own search engine.  You can’t reach it directly from the twitter site but you can by clicking here.

Finding Retweets and multiple @posts – If you are still wondering what RT means it is a retweet and it is a key way for twitter users to propagate interesting content. But how do you know if someone has retweeted your post?  Use Twitter Search and look for your own twitter identity.  This will also show you @replies that have been sent to you where your name does not come at the start of the entry (these are automatically added to your @Replies list). This means that you won’t miss @replies that have been sent to you and other twitter users.

Monitoring - You can take an RSS feed for any  Twitter Search.  That means you can monitor terms in twitter with any RSS reader.

Posting long links - When you add a link twitter automatically crunches the link into a TinyUrl, but to do this the link plus message must be less than 140 characters.  If the link is too long just open a Tinyurl page  and crunch it yourself.

Linking to a tweet – you can post a url in twitter (or anywhere else) that links to a single twitter message – to find it click on the time that the twitter message was posted.





The Marriage of Search and PR

9 02 2009

1 + 1 = 1 by Grrrega. ”Google is not a search engine. Google is a reputation-management system, and that’s one of the most powerful reasons so many CEOs have become more transparent: Online, your rep is quantifiable, findable, and totally unavoidable. In other words, radical transparency is a double-edged sword, but once you know the new rules, you can use it to control your image in ways you never could before.”    These were the sage like words of Clive Thompson in a piece called the ‘The See-Through CEO’ in Wired. March 2007. He identified a major new challenge for the PR industry; the need to consider and deliver against the results of relevant search.

Many forms of PR related content are starting to rank highly in search.  Social networks have become important in terms of creating searchable and relevant content. Considering the increasing importance of public relations generated content we now need to deliver that content in a way that is itself optimised for search. The public relations industry needs to start adopting some of the techniques of search engine optimisation or SEO. For example the type of language that we use in our written output needs to use terms more likely to be used when our audiences are using search engines. We must avoid complex or convoluted terms and phrases that in the past have been favoured by some branding campaigns to more straightforward and descriptive terminology that will raise our search rankings.

The need for this and the positive results are becoming increasingly clear. Properly used editorial content can push web sites to the top of Google search rankings without spending a penny on traditional SEO.

 





Advice to Hacks from a Flack

6 02 2009

Ever wondered why PR people are sometimes called flacks?  No, me neither but come to think of it I’ve dodged some in my time as a PR person and too often from journalists.  

This post was inspired partly by a really interesting piece from the Guardian’s technology editor Charles Arthur and partly as a result of a dare from fellow PR person Megan Codling  (some of us can be quite wary of the press….seriously).  Charles’s post was the first time I have ever seen a  journalist acknowledge the fact that we are advocates for our clients and paymasters.  We are in thrall to the media too but the relationship should be mutually beneficial.  So, swallowing hard, here are a few tips for the fourth estate: 

  • Don’t let fly when you get a call from a PR person about a story you are not interested in.  Politely and firmly let them know.  They may well be lacking in experience and sometimes even judgement but they have summoned up the courage to call you and they’ve probably been polite.
  • When you get something you don’t want by e-mail (or DM) click delete and chill.  Don’t get annoyed because there is an attachment or the story isn’t up your street.  We strive to send you what you want but we don’t always get it right and often we are under pressure too. 
  • Resist the urge to take us down a peg or three.  Most PR people have a great deal of respect for who you are and what you do (and sometimes a well developed sense of inferiority).  It tends to evaporate when you turn up the heat.
  • Believe it or not we counsel clients on what they should release to the media.  We have to develop a keen news sense and we work hard to dissuade clients from issuing non-news
  • Work with us, we can be a very useful resource, we will endeavour to respond swifly with words,  images or a good interviewee.  We really don’t expect you to use what we give you verbatim.  We know the value of your endorsement and we strive for it but we don’t expect it.

Let me know what you think, whichever side of the fence that you sit on.  Let’s have a heated debate.





Celebrities, Stars and their New PR

5 02 2009

Five months ago I posted a piece called The New Twitterati on PR Media Blog.   It was inspired by my discovery that tennis player Andrew Murray @andy_murray  had started to talk to his fans via Twitter.  This was long before  Stephen Fry @stephenfry  or Johnny-come-lately, Jonathan Ross @wossy had started to eulogise about the microblog fad.  It is clear now that Andy was blazing a trail.  I suggested at the time that we should “stand by for a rush to join the new ‘Twitterati’.  It won’t be long before we have a flood of singers, sporting heroes and stars of the screen, sharing stuff”.   That rush is turning into a deluge.   Stephen Fry is the third most popular person on Twitter and Hollywood couple Demi Moore @mrskutcher  and Ashton Jutcher @aplusk signed up a couple of weeks ago.   Tour de France hero Lance Arrmstrong @lancearmstrong is just outside the top ten most popular and Britney’s entourage fill out the 140 charaters for her…although she claims to do a few herself.    Even legendary crooner and definite non Gen-Y-er Neil Diamond @NeilDiamond is hanging out.

Twitter only really works for those that use it themselves and engage directly.  It works best if it is used as a conversation channel in the way that Fry uses it not simply as a broadcast tool (take note DJ Chris Moyles). 

What is fascinating is that it provides a real route for stars to talk to their fans – direct.  No PR people or journalists in between.  They can do it right there with no advice.   Some will do it brilliantly and use the medium to boost their profile.  Others?  Well…there may be a few egg shells to be delicately traversed and even the odd banana skin.   I can’t wait.





We are all in Public

4 02 2009

The BBC has dropped former Carol Thatcher daughter of former prime minister Margaret Thatcher from “The One Show” .  The BBC took the action after she apparently used the word “golliwog” to describe a tennis player.    The comments were allegedly made during a conversation with fellow presenters after filming for the programme had ended.  Carol has appeared on the show as a regular roving reporter for the last three years.

Other presenters reported her off-air remark to senior staff, leading to her sacking by the BBC.  The identity of the tennis player has not been revealed but there are rumours that it might even be Andy Murray. 

The critical issue here is not just the debate as to whether the remarks were racist (intentionally or not) but that the words of public figures are now seldom ever ‘private’.  Carol Thatcher needs to understand that the social web means that they can be published by anyone, anywhere in an instant.   The BBC should recognise this too and reveal the name of the tennis player.  Then we will all be better placed to make a judgement.





How PR Became Key to Google Ranking

2 02 2009

Content that ranks highly in a Google search is de facto going to have more hits and more value.  PR practitioners have to consider how digital PR supports good search rankings.   

Early searches relied on the information provided by the website itself In the form of tags or keywords.  Content providers could manipulate this system and search engines had to improve the way that they found information or searching would become more and more unreliable.  Stanford University students Larry Page and Sergey Brin created a search engine technique based on formulas that measured links from one website to another.   This was the basis for Google.   

The search engine optimisation (SEO) business started to find ways to manipulate this new form of search and SEO became an important part of digital marketing.  High rankings have a commercial value and there will always be a tension between SEO business and the function of search engines.  SEO techniques are regarded as being either good design that search engines approve of (white hat) or they are ‘black hat’ attempts to trick search engines into providing a high rank.  This can lead to sites being banned and some major international companies like  BMW  have been accused of black hat SEO leading to temporary bans by Google.

In May 2007 Google introduced a radical change to the system by introducing the concept of  “Universal Search” which blends listings from its news, video, images, local and book search engines with those gathered from web crawlers.    News for example works differently in universal search and results are combined other search results.  This elevates the importance of news stories in the search rankings for any commercial organisation.  PR has always been concerned with delivering news so from that point the publc relations business acquired a new importance.  PR became vital to long term success with Google and other search engines.








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